Embark on an exciting career journey as an IT Support professional in a renowned international law firm. Our client is looking for an IT support professional to provide exceptional technical assistance to the firms’ employees, supporting their technology needs and contributing to the firm’s overall success. With a dynamic work environment and exposure to the intricacies of the legal industry, this opportunity promises growth and fulfilment in your IT support career.
Responsibilities
Provide technical support and assistance to end-users through various communication channels, including email, telephone, and in person.
Diagnose and resolve hardware, software, and network issues to ensure the smooth operation of computer systems and applications.
Respond promptly and effectively to user inquiries, troubleshooting and resolving technical problems.
Maintain accurate records of service desk interactions, documenting issue descriptions, troubleshooting steps, and resolution details.
Collaborate with the IT team to identify opportunities for improving IT services and processes.
Stay updated with the latest technology trends and developments to provide relevant and effective support.
Assist with computer equipment installations, upgrades, and deployments as required.
Manage and maintain inventory of IT assets, including hardware, software, and peripherals.
Contribute to the development and maintenance of IT documentation, including user guides and knowledge base articles.
Provide training and guidance to end-users on IT-related topics as needed.
Adhere to security protocols and procedures to ensure the confidentiality and integrity of data and systems.
Stay current with industry certifications and professional development to enhance technical skills.
Requirements
Prior working experience in international law firm is preferred.
2-year of IT support experience or above in a sizable organization.
Strong knowledge of computer hardware, software applications, and network systems.
Proficiency in operating systems (Windows, macOS, Linux), productivity software, and remote support tools.
Excellent problem-solving and analytical skills with the ability to diagnose and resolve technical issues.
Strong communication and interpersonal skills, including the ability to explain technical concepts to non-technical users.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Customer service-oriented mindset with a focus on delivering outstanding support.
For further details, please contact Wilfred Yu or send across your details to wy@charlottefrank.com
Job Code: WY/12448
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